Contact Dune Wars Support

Need help with gameplay, technical issues, or have feedback? Our dedicated support team is here to assist you on your galactic conquest.

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Discord Community

Join our active Discord server for real-time help from the community and developers.

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Support Form

Submit a detailed support request using the form below for personalized assistance.

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Help Guides

Check our comprehensive help section for answers to common questions.

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General Inquiries

24-48 hours

Standard response time

Technical Issues

12-24 hours

Priority support

Bug Reports

4-12 hours

Fast track response

Submit a Support Request

Your Name *

Email Address *

Issue Category * Select a category... General Question Bug Report Technical Support Account Help Alliance Issues Payment Issues Report Player Feature Request

Subject *

Detailed Message * Minimum 20 characters. Include any error messages, steps to reproduce, or relevant details.

📧 Send Support Request

Frequently Asked Questions

How long does it take to get a response?

We aim to respond to all inquiries within 24-48 hours. Technical issues and bug reports are prioritized and typically receive faster responses.

What information should I include in my bug report?

Please include: steps to reproduce the bug, what you expected to happen, what actually happened, your browser/device information, and any error messages you received.

Can you help me recover my account?

Yes! Select "Account Help" as your category and provide as much information as possible about your account, including your username, email, and any other details you remember.

How do I report a player for cheating or misconduct?

Select "Report Player" as your category and include the player's username, specific details about the violation, and any evidence (screenshots, etc.) if available.